Frequently Asked Questions

No liftgate needed! Our facility is equipped with loading docks and a forklift, so standard freight deliveries are no problem.

We receive inventory Monday–Friday, 9:00 AM–5:00 PM, and Saturday–Sunday, 7:00 AM–3:00 PM.

Invoices are issued bi-weekly, on the 14th and 28th day of each month, and reflect all units received and services completed during that period.

FBA & WFS prep is a flat per-unit rate based on how your inventory is sourced: $0.55 per unit for Wholesale & Private Label and $1.50 per unit for Online Arbitrage, including FNSKU labeling and polybagging. FBM & DTC fulfillment is $2.50 per order plus $0.50 for each additional unit in the same order. You can find the full rate breakdown on our pricing pages.

No. Through our direct API connection with Amazon, we handle the entire shipment creation process on your behalf, from building inbound shipment plans to generating and applying labels. Once your inventory arrives at our facility, the process is fully hands-off on your end.

Our warehouse is at 301 Ruthar Drive, Newark, DE 19711. Delaware is a tax-free state, so sourcing and receiving inventory through our facility means no sales tax on your purchases.

No. There are no setup fees, software fees, or receiving fees, you only pay your per-unit prep rate plus any additional fees that apply to your items. (A $300 monthly minimum applies.)

No minimum order quantities, send in as few or as many units as you need.

We consolidate inventory across our clients into full-truckload (FTL) shipments, keeping your inbound cost between $0.20–$0.50 per lb and getting units checked in at Amazon within 24–48 hours (vs. 2–3 weeks for typical small-parcel). FTL consolidation requires at least a full pallet of non-hazmat / non-oversized inventory.

Most prep is completed within a 24-hour turnaround. FBM & DTC orders received by 7:00 AM EST ship the same day (others the next business day), and FTL shipments are typically checked in at Amazon within 24–48 hours.

Yes, every account includes an online dashboard to track inventory and shipments in real time, from receiving through Amazon check-in.

We run on PrepFlow, a warehouse management system we own and originally built just for Urva. Every unit is scanned at each step — receiving, storage, picking, and outbound — and it all syncs to your client dashboard in real time. Learn more on our PrepFlow page.

Yes, we can apply Amazon Transparency codes during prep. Contact us for pricing.

Yes. We check expiration dates on dated products as part of our FBA & WFS prep, before anything is shipped into Amazon or Walmart.

Every unit is inspected for damage when we receive it. If anything arrives damaged, we document its condition at receiving and notify you. You then have 30 days to tell us whether to return, store, ship, or dispose of those units before additional storage fees apply. Returns or replacements are arranged between you and the retailer or supplier, and labor fees apply for any return work we handle for you.

Fulfillment is priced per order, and it's the same for every sourcing method: $2.50 per order, which covers the first unit, plus $0.50 for each additional unit in the same order. Discounted pricing is available for high-volume clients.

No. We prep for both Amazon FBA and Walmart WFS, and our FBM & DTC fulfillment syncs orders directly from Amazon, Walmart, Shopify, and other major platforms. Orders flow to our warehouse automatically and ship the same day.

We use industrial shrink wrap machines instead of polybags. It's faster, looks retail-ready, and eliminates Amazon's suffocation-warning label requirement. Polybags are still available free when a product calls for them.

Yes. Our packing stations are monitored and recorded 24/7, giving you video proof to resolve any customer or supplier claims. Staff sign strict NDAs, outside visitors don't get warehouse access, and we keep your suppliers, pricing, and sourcing methods confidential.

Accounts are approved instantly when capacity is available. You'll receive a welcome email with your dashboard login and an onboarding video, and you can book an optional onboarding call from the Get Started page.

Create inbounds in the dashboard before shipping to us. Inventory that arrives without one incurs a +$0.50 per unit missing-inbounds fee, since we have to identify and attribute it manually.

If your total charges for a month fall below $300, the remaining balance is added to your final invoice of the month. It applies per account, not per shipment.

Yes, we accept hazmat inventory. Keep in mind our full-truckload consolidation service is non-hazmat only, so hazmat shipments are sent to Amazon via standard SPD.

Yes, we accept Amazon removal orders at our warehouse. We don't currently accept customer returns.