Terms and Conditions

Account and Prep Fees

Account and prep fees will be charged based on the plan selected by the client. The client is responsible for all shipping costs, either through their Seller Central account or as direct charges incurred by Urva Freight LLC. These include, but are not limited to, fees for returns, hazardous material shipments, or any additional shipments requested by the client.

Billing

We will bill on a bi-weekly basis, on the 14th and 28th day of each month, for all services provided, including but not limited to preparation, fulfillment, receiving, storage, shipping supplies, applicable additional fees, and the monthly minimum described below. Exceptions to billing policies may be made at Urva Freight LLC's discretion, based on agreements with individual clients.

Clients have 3 business days to resolve payment issues. If payment is not made within this period, prep services will be suspended, and a 10% late payment fee will be applied. Invoices overdue by more than 3 business days will incur a late payment fee of 10% per month.

Urva Freight LLC reserves a lien on the goods tendered by the client and any property in our possession, custody, or control for any outstanding charges, including but not limited to prep, processing, storage, handling, and transportation fees.

If payment remains unpaid for 30 days after demand, Urva Freight LLC may sell the goods through public auction, private sale, or other reasonable means. Proceeds will be applied to the outstanding balance, and the client remains liable for any deficiency.

Monthly Minimum

All accounts are subject to a $300 monthly minimum, as listed on our pricing page. If a client's total charges for a calendar month fall below $300, the remaining balance will be added to the client's final invoice of that month.

The monthly minimum applies per account, not per shipment, and applies for as long as the account remains active, regardless of shipment activity, including months in which no inventory is sent to or shipped from our warehouse.

Disposal

Urva Freight LLC will handle the disposal of any product upon the client's request at no additional cost. Once a disposal request is submitted, ownership of the product transfers to Urva Freight LLC, and disposal will occur at our discretion.

Processing Time

Processing times may vary based on the inventory received, but we strive to ensure a 24-hour turnaround and at least one shipment per week. During peak seasons, such as May-July and September-December, processing times may be longer. Our team observes several holidays, including New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas, with limited hours or closures on Christmas Eve and New Year's Eve.

Liability

Urva Freight LLC's duty of care aligns with that of a reasonably careful person under similar circumstances. We are not liable for loss, damage, or injury to goods unless resulting from a failure to exercise reasonable care. This excludes losses caused by:

• Acts of God, public authorities, strikes, weather, equipment failures, and other uncontrollable events.
• Fragile items damaged unless packed/unpacked by Urva Freight LLC.
• Concealed damage or theft not resulting from our negligence.

Urva Freight LLC does not provide temperature- or humidity-controlled storage unless agreed to in writing. Losses due to temperature fluctuations or perishable qualities are not our responsibility.

In cases where Urva Freight LLC is legally liable, compensation is limited to the cost of goods paid by the client at purchase. We will not cover shipment-level, box-level, or product-level errors unless caused by our lack of care.

LIMITATION OF LIABILITY: Urva Freight LLC is not responsible for special, incidental, consequential, statutory, or punitive damages, including but not limited to loss of profits, income, or market value.

Damaged Goods

If goods arrive damaged, we will document the condition upon receipt and notify the client. The client then has 30 days to provide instructions—whether to return, store, ship, or dispose of the product—before any additional storage fees are applied.

The client is responsible for contacting the retailer for returns or replacements. Labor fees for returns or related actions will apply.

Unprocessable Items

Items deemed unprocessable (e.g., damaged upon arrival, retailer errors, unauthorized listings, hazmat restrictions) must be resolved within 30 days. Storage fees and labor charges will apply after this period.

Storage

Urva Freight LLC does offer long-term storage, and the client agrees to all associated terms and fees as outlined in their agreement.

Agreement to Terms

By sending items to Urva Freight LLC, the client acknowledges and agrees to all terms outlined in this document.